At The Audubon Shop, we work hard to keep you, our customers, happy! It is our intent to do whatever we can to ensure that you are pleased with your purchase.
If you purchase an item through our website and it arrives broken, a part is missing, or it is clearly defective, we need to be informed quickly so that we can appropriately address the situation.
Should you feel the need to return an item, please first contact us at [email protected] or call us at 203-245-9056 in Connecticut or at 888-505-9056, toll free, so that we can process your return and provide you with return authorization.
Please do not send your items back to us until you receive a return authorization from us. Upon receiving your return authorization, please send your item to:
The Audubon Shop
907 Boston Post Road,
Madison, CT 06443
Please do not send your purchase back to the manufacturer, unless we instruct you to do so. Manufacturers’ return policies vary greatly, and we must defer to the manufacturer. You must contact us to find out what to do.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
For a full refund, items must be returned to us within 30 days of the delivery date.
There are certain situations where only partial refunds may be granted: (if applicable)
- Book with obvious signs of use.
- CDs and/or DVDs that have been opened.
- Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Returns beyond 30 days may be given store credit only, at our discretion.
Special orders will be charged a 25% restocking fee.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your merchandise return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received your refund, please first check your bank account again.
- Next, please contact your credit card company. It may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Clearance Sale items (if applicable)
Only regular priced items and regular sale priced may be refunded. Unfortunately clearance sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at [email protected].
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at a later date, we have no choice but to send a refund to the gift giver who purchased the item.
Depending upon your location, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, especially on an item that is untraceable.